Privacy policy

Who is responsible

Mobile Apps Raw Company operates Dear.you and is responsible for the personal information described here. Contact contact@rawmobile.app for privacy requests. Earlier video-letter orders are also described in the video-letter privacy policy.

Information you provide

The creation flow asks for a recipient relationship, name, optional pronunciation, occasion, genre, qualities, memories, and a final message. Draft answers and your email are saved in this browser’s session storage so you can go back during the session. They are sent to our order system when you request checkout.

We keep the buyer email, submitted answers, accepted terms version, order and payment identifiers, generated audio, and generated lyrics. We do not receive full payment-card numbers. Payment details go directly to Stripe and Link.

Why and how we use it

We use your information to prepare your order, create the song, confirm payment, deliver the song, provide support, and process refunds. We rely on the steps you request before purchase and the performance of the resulting contract. Accounting and fraud-prevention records may be needed to meet legal obligations.

We send transactional order and delivery emails. The new song flow does not sign you up for a promotional email sequence.

Song generation and service providers

Kie.ai receives the story and style details needed to submit your request to its Suno music-generation integration. The song brief includes recipient information you choose to provide; it does not need the buyer’s email address. Review those details before submitting and omit sensitive information that is unnecessary for the song.

Cloudflare and OpenAI Sites provide hosting, database, and private object storage. Resend processes buyer contact information to send transactional emails. Stripe and Link handle payment. These providers may process information in other countries under their applicable arrangements. Contact us for information about international transfers and relevant safeguards.

Our site does not control a generation provider’s internal retention or training practices. Do not interpret private gift links as a promise of zero provider retention.

Private links and staff access

The owner link lets the buyer view the order, get the song, and request a refund. A separate gift link lets its holder listen and download. Anyone who receives or forwards a gift link can access that gift. Neither link is listed in our sitemap, and private song pages request exclusion from search indexing.

Authorized staff can access order details and audio for delivery, troubleshooting, refunds, and support. Storage is access-controlled, but the service does not promise end-to-end encryption or that staff are technically unable to retrieve a song.

Acquisition measurement

We use a random browser-session identifier, the initial landing path, and the referring website’s hostname to understand how people find the site and start a song. A recognized search-engine referrer is classified as organic search. Missing referrers cannot establish where a visit came from. These counts are not verified unique people.

The song experience does not load the Meta advertising pixel. We do not include song answers, lyrics, or names in acquisition events. Order attribution can be linked to a purchase for reporting. Infrastructure may also process IP addresses, browser information, and security logs to operate the service and limit abuse.

Retention

Browser drafts last for the browser session unless the browser keeps or restores that session. Unpaid order drafts are ordinarily deleted after 30 days. Completed song audio and hosted gift access last one year from completion. After that period, download access ends and stored audio is removed during scheduled cleanup. Keep your downloaded copy for later listening.

Acquisition session records are ordinarily kept for up to 90 days. Paid order and support records may be kept longer for accounting, dispute handling, and mandatory legal retention. A refund disables hosted access and removes the hosted song.

Your choices

Depending on applicable law, you can ask to access, correct, export, delete, or restrict personal information, and object to processing based on legitimate interests. We may need to verify your identity and authority. Contact us at the address above. You may also complain to the CNIL or your local privacy regulator.

You must have authority to share another person’s details, including a child’s information. The purchaser must be an adult. We may update this policy as the service changes, identifying the effective date and communicating material changes where required.