Terms of service

1. The service and your contract

dear.you is operated by Mobile Apps Raw Company, a French SAS registered with the Créteil Trade and Companies Register under number 935 129 346. These terms form the contract between you and Mobile Apps Raw Company when you submit a paid order.

The service lets you upload or record one private video letter, select a future date, and provide an email address for future delivery. The selected date is the date on which the recording is scheduled to become available for delivery. You may choose a date up to 20 years in the future. During early access, delivery and recipient notification may be completed manually by our operations team.

2. Eligibility and authority

You must be at least 18 and legally able to enter into this contract. You must have permission to provide each email address and other personal information you submit.

Recordings may not depict anyone under 18. A future recipient may be a minor, provided you have the authority needed to supply their information and arrange delivery; use a parent or guardian's email address where appropriate.

3. Review, editing, and delivery details

Before payment, you can review or replace the recording, correct the recipient details, and change the availability date. Please review everything carefully before paying. The current service does not provide self-service edits after payment; contact contact@rawmobile.app and we will try to help, but cannot guarantee a requested change.

You are responsible for providing complete, accurate, and current sender and recipient email addresses. Delivery depends on email and internet providers outside our control. Manual delivery may occur on or shortly after the selected date. We may contact the sender to correct a failed delivery or confirm recipient details.

4. Price, taxes, and payment

The total price is displayed immediately before you open Stripe Checkout and again in Checkout. The price may change for future orders. Your confirmed order price will not change after payment. Displayed totals include applicable indirect taxes where required or as shown in Checkout.

Payment is a one-time charge processed through Stripe Managed Payments. Link acts as merchant of record for the transaction and handles applicable indirect taxes, payment receipts, and transaction-level payment support. Available payment methods depend on your country, currency, device, and the methods Stripe makes available at Checkout. Clicking the payment button creates an order with an obligation to pay.

5. Cancellations and refunds

Because the service begins by accepting and storing a personalized recording for a specific future date, completed orders are generally non-refundable. This does not limit any non-waivable rights under applicable law or any remedy provided by Stripe or Link under its applicable payment-support policies.

We will provide a refund or other legally required remedy for a duplicate charge, a payment taken without a valid order, or a failure to provide the paid service that is our responsibility. Contact contact@rawmobile.app with the sender email and payment date.

6. Your recording and license to us

You retain ownership of your recording. You grant Mobile Apps Raw Company and its service providers a limited, non-exclusive, worldwide license to host, copy, encrypt, process, transmit, and deliver it solely to operate, secure, support, and comply with the law for the service you ordered.

You confirm that you created the recording or have every permission needed to upload it and authorize its delivery. You must not submit unlawful, abusive, threatening, infringing, sexually explicit, or privacy-invasive material, malware, or content depicting a minor.

7. Storage and deletion

A paid recording is stored for the prepaid period up to its selected availability date. It is then retained through the manual delivery period and for up to 30 days after the recipient's download is confirmed for recovery and support. We may retain an undelivered or not-yet-downloaded recording while making reasonable delivery attempts.

The service is designed so prepaid storage is not dependent on a recurring customer subscription. If dear.you stops accepting new orders, we intend to maintain prepaid storage and scheduled availability through the covered period. This continuity commitment remains subject to events genuinely outside our reasonable control, mandatory law, and the continued availability of essential infrastructure providers.

8. Availability and responsibility

We use reasonable care to keep the service secure and available, but maintenance, provider incidents, internet failures, spam filtering, and events outside reasonable control can delay access or notification. We will use reasonable efforts to restore service and complete delivery.

Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, we are not liable for indirect or unforeseeable losses, or for a failure caused by inaccurate recipient details, prohibited content, or circumstances outside our reasonable control.

9. Privacy

Our Privacy Policy explains how we collect, use, store, and disclose personal data. It forms part of the information provided to you before purchase.

10. Governing law and disputes

These terms are governed by French law. If you are a consumer, this choice does not remove mandatory protections you have under the law of your place of residence. Please contact us first so we can try to resolve a concern. Courts with jurisdiction under applicable consumer and procedural law may hear an unresolved dispute.

11. Changes and contact

The terms in effect when you pay govern that order. We may update these terms for future orders, with the effective date shown above. Questions can be sent to contact@rawmobile.app.